Introduction
Welcome to WestEast Living, operated by Dubai-based Hyperion Marketing Civil Company with license number 1158624 (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and disclose information when you visit our website and online shop.
- Information We Collect
We may collect the following types of information when you use our website and online shop:
- Personal Information
- Name
- E-Mail address
- Phone number
- Shipping and billing address
- Payment information (collected through secure payment gateways)
- Device Information
- Details about your web browser
- IP address
- Time zone setting
- Some of the cookies installed on your device
- Non-Personal Information
- Browser type and version
- Operating system and platform
- Information about your visit, including URL clickstream, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information
- How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions
- To process and fulfill your orders, including sending emails to confirm your order status and shipment
- To Improve Our Services
- To personalize your experience and respond better to your individual needs
- To improve our website and online shop based on the information and feedback we receive from you
- To Communicate with You
- To send you information, respond to inquiries, and/or other requests or questions
- To send periodic emails for updates, promotions, or service information, which you can opt-out of at any time
- For Security and Fraud Prevention
- To protect our website and users from fraud and abuse
- Legal Compliance
- To comply with applicable laws and regulations, respond to lawful requests, or protect our rights
- How We Share Your Information
We do not sell, trade, or otherwise transfer to outside parties your personal information except in the following cases:
- Service Providers
- We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements
- We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Cookies
We use cookies to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Types of Cookies Used:
- Session Cookies: These cookies are automatically deleted at the end of your browser session.
- Analytics Cookies: Used to analyze interactions with our website to improve your experience.
- Customer Preference Cookies: Remember your product and account preferences.
- Customer Targeting and Advertising Cookies: Display advertisements aligned with your preferences.
You can choose to disable cookies through your individual browser options. However, disabling cookies may affect your ability to use some features of our site.
- Security Measures
We prioritize the security and privacy of your information through:
- Encryption protocols and software during transmission.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
- Physical, electronic, and procedural safeguards for the collection, storage, and disclosure of personal customer information
- Security features on our devices to protect against unauthorized access and data loss.
Despite our continuous efforts to employ reasonable security precautions, it is important to acknowledge that the transmission of information or data via the internet or other electronic means is not entirely secure. Users should be aware and agree to this aspect of data transfer.
- Data Retention
We retain Order Information for our records unless you request its deletion. This retention helps us comply with legal obligations, resolve disputes, and enforce our agreements.
- Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through various platforms, such as Facebook and Google.
- Do Not Track
We do not alter our data collection and use practices in response to Do Not Track signals from your browser.
- Your Rights and How to Exercise Them
Depending on your jurisdiction, you may have the following rights concerning your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request the erasure of your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
If you have any concerns regarding your data, please contact us at +971585770714 or via email at [email protected]
Terms & Conditions
- Introduction
Welcome to WestEast Living, operated by Hyperion Marketing Civil Company (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of the WestEast Living website (www.westeastliving.com) and any services provided by us. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the website or use our services.
- Eligibility
By using our website, you affirm that you are at least 18 years old and capable of entering into legally binding contracts. You also agree to comply with these Terms and all applicable laws and regulations. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including but not limited to cases of suspected fraud or unauthorized or illegal activity.
- Registration
You may use our website as a guest or create an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and account. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
- Payment
We accept various payment methods, including Visa, Mastercard, Cash on Delivery, Apple Pay, and installment options. Payment is due upon placing an order. We reserve the right to refuse orders or cancel orders placed with incorrect pricing or other errors.
- Prices
Prices displayed on our website are in United Arab Emirates Dirhams (AED) and may exclude additional costs such as shipping fees or taxes. If payment is made in a foreign currency, the exchange rate applied will be determined by your card issuer.
- Copyrights and Intellectual Property
All intellectual property rights on the WestEast Living website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, belong to Hyperion Marketing Civil Company or its licensors and are protected by copyright laws. You may not use, reproduce, modify, or distribute any content from our website without prior written consent.
- Governing Law
These Terms & Conditions and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any legal action or proceeding arising out of these Terms or your use of our website shall be brought exclusively in the courts of the United Arab Emirates.
- Disclaimer
Hyperion Marketing Civil Company explicitly disclaims any liability for damages arising out of or in any way connected with the use of our products or services, including but not limited to special, incidental, or consequential damages. Our maximum liability, if any, for any damages, shall be limited to the purchase price of the products or services purchased by you.
- Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms & Conditions.
- Contact Us
If you have any questions about these Terms & Conditions or our website, please contact us at at +971585770714 or via email at [email protected]
Last Updated: June 2024
